Blog Posts to Come

Here I intend to maintain a list of topics I will write posts about. Tweet me with ideas for anything else!

  • Hotel room design
  • User experiences and how to understand and therefore enhance them
  • Driving change, it is a process
  • Don’t call yourself the best practice
  • Pressuring an organisation, positive observations
  • Make or buy – core or non-core
  • Managing quality in a global supply chain
  • Designing a quality management system
  • Defining your quality
  • How do you really collect customer’s needs